Frequently asked questions
How projects work, what is included and who owns what. If your question is not here, ask us directly.
Building your site or app
Custom design, development, mobile responsiveness, SSL, hosting configuration and deployment. A privacy policy, terms of service and cookie notice are set up with every site at no extra charge.
The initial design and build, account setup across the platforms you use (SMS, ads, analytics), content planning and full onboarding.
It depends on scope. After a free consultation we send a written estimate that lists exactly what is included.
Much of the repetitive work that agencies staff with large teams is automated in our own tooling. Our people focus on strategy, quality control and working with you.
After launch
Website maintenance, security updates, performance monitoring, bug fixes, content updates and platform support. Larger plans add marketing automation, analytics and dedicated project management.
Yes. Every site ships with on-page SEO (meta tags, structured data, sitemap, robots.txt), page speed and Core Web Vitals tuning, mobile-first indexing and image optimization.
It can be. Blog posts, social captions, video scripts and email campaigns can be added to your plan, with the volume matched to your needs.
We handle strategy, ad creative, A/B testing, audience targeting, bid optimization and monthly reporting across Meta and Google Ads. You pay the ad platforms directly and stay in control of your budget; we never mark up ad spend.
Yes. You can scale up or back at any time, and changes take effect on your next billing cycle.
Contracts and ownership
No. Ongoing plans are month to month and can be cancelled with 30 days notice. We also offer a 30-day money-back guarantee on your first month.
Yes. Everything we create for you, including code, content and media, is yours. If you leave, you take it all with you.